Addressing Skype Issues 

(lost calls, poor reception, etc.)

Hi, this message is for anybody who will join any of the Skype group calls. If you won't or can't join the calls, you can safely ignore this message.

We've been experiencing a bit of dropped calls the last few weeks. Amber, as call host, is checking a few things out with her computer's set up. In addition, anyone who participates in the calls (or is planning to) can take a look at your own connection by doing the steps outlined below. Taking 5-10 minutes might really help improve the technical quality of the calls, allow more time for sharing our ideas and insights on the readings, and avoid the frustration brought about by frequently interrupted conversations.

A couple of things EACH of us should check on that could be adding to the issue (and, ahem; I'll admit right now, I was guilty of not using the latest version of Skype.)  

NOTE: Steps 2 and 3 should be checked BEFORE the next call. Depending on one's skills, equipment, and connection you may want to do this a couple of days before the call, in case you run into any glitches or want to do a test call with one or two other people. (i'm happy to help with that if anyone needs a second or third person for a test call this week. 908-433-0052 to contact me).

The links in the steps below jump directly to skype's relevant pages.

1. We should be OK on bandwidth, since we are only using audio, not video. (talk about the impact of technology on the distributed person!)
2. EACH caller should ensure their computer meets the system requirements for running Skype on their OS.
   
3. EACH caller should ensure they are using the latest version of SKYPE for their OS.
   
• Click here for help on how to tell what version you ARE using.
• Click here to find out what the latest available version is for your OS.
4. DURING the Skype conference call, it is important that EACH caller close all browsers or other applications that use the internet, especially any that play music or videos. (games, Pandora, iTunes, etc.)
5. Two things that may help with clarity of the call if anyone's having trouble hearing each other:
• If you are currently using your computer's integrated microphone, you might want to consider getting  a headset (a gaming or computer headset so you can talk, not just earbuds or headphones)
• Especially if you are not using a headset or separate microphone/speaker setup, you should put Skype on mute except when you are making a comment to the group. This can greatly cut down on background noise as well as distortion and 'cut out'.

Let's see if everybody takes these measures, if we might not have fewer dropped calls.